HEALTH AND SAFETY COUNCIL LOUISIANA
FAQs
Business Transition FAQs
Q: Will services change in southwest Louisiana?
A: You will still receive the same great service, from the same local representatives. We are anticipating expanding our product offerings in the near future to keep up with the needs of our growing region.
Q: Will my account or payment methods need to change?
A: No. At this time there will be no changes to developing corporate accounts. Company payments methods will stay the same. If you have been approved for invoicing, this will remain in place and you will be notified as changes occur.
Q: Will the phone number or location change?
A: No. The phone number will stay the same and the Southwest Louisiana locations plan to open a new innovative facility, which is still on track.
Q: Will the operating system be changed to register trainees?
A:No. You will still have access to LINK, the same leading-edge registration system for registering your teams for training.
Q: Will I need a new Safety Card (Badge)?
A: No. The company logo will be updated and you will receive the new badge logo when you renew your safety training.
Q: Will the website and email be changed?
A:Not at this time. Eventually you may receive information regarding a new website or redirected emails. However, we will communicate with you when this happens.
Login FAQs
Q: What do I do if I forgot my username and/or password?
A: Please call our office at 337-436-3354 for assistance.
Employer FAQs
Q: Are purchase orders accepted?
A: Yes, we do accept purchase orders if you are a member and have completed our credit application form and received approval.
To become a member click here.
To complete a credit application click here.
Q: Are safety cards received from other safety councils honored?
A: Yes, we honor all valid cards from all participating Association of Reciprocal Safety Councils (ARSC) members.
For a full list of ARSC members please visit their website: http://arsc.net/locations. Provided your employee can present a valid identification, and the training is included in the reciprocal agreement.
Q: What other safety councils accept the Southwest Louisiana Safety Councils' Basic Orientation Plus/ Refresher course?
A: All Association of Reciprocal Safety Councils (ARSC) member councils are under agreement to accept our Basic Orientation Plus and any other transferable courses.
For more information on ARSC and a list of member councils and transferable courses, visit their website: www.arsc.net/.
Q: How do I obtain online access?
A:First time members, click here.
Q: Is it mandatory for my employees to have their TWIC card?
A: No, however, if your employees are scheduled for courses that require a TWIC card as a prerequisite those courses will not be provided unless a TWIC card is presented and validated.
Q: How can I add/delete users on my member account?
A: Please give us a call at 337-436-3354.
Registering and General Course Information
Basic Orientation Plus (13BOP)
Q: How do I register online?
A: The majority of our courses are computer-based and can be delivered anywhere via the Internet, while others are hands-on, instructor-led and feature scenario-based or task-specific curriculum.
To register, select your course(s) from our course catalog, then select the training option – either Computer-Based Training (CBT) or Instructor-Led – for each.
Q: How do I register for Live Online Proctoring/Virtual Reality courses?
A: For step-by-step instructions- click here.
Q: How do I pay for courses if I am not a member?
A: You will pay for the course at the time of check-in. We accept cash and all major credit cards.
Q: What is the policy on the duration and timing of courses held at your facility?
A:All courses held at our facility must be completed within the same day and during our regular business hours.
Q: What is your refund policy?
A: Due to limited seating, we do not issue refunds once the transaction is complete. You are responsible for verifying course code and date.
Q: How long are courses and what do they cost?
A:For course cost and duration, please check individual courses in our catalog, or click here.
Q: If I fail a course, do I have to pay again to retest?
A: Yes, if you do not pass a course you will need to re-register and pay for it again.
Q: How much does a safety card cost?
A:The Basic Orientation Plus (13BOP) course requires a passing score and will yield an Association of Reciprocal Safety Councils (ARSC) card, otherwise referred to as a safety card. For current pricing , please click here.
Q: I’ve lost my safety card. How can I get a new one?
A: To get a replacement card, visit any Safety Council of Southwest Louisiana location; reminder to have proper identification. The cost of a replacement card is $25.
Q: I’ve lost my ID, can I still attend class?
A: No, for safety reasons we require State or Government issued picture ID (US Driver's License, TWIC, US Military ID, Department of Corrections Card, or International Passport). However, we do also accept online identification through the LA Wallet app!
Q: Is there a study guide for Basic Orientation Plus?
A: Yes, you can download a copy of the guide here. Click Here
Q: What if Basic Orientation Plus Refresher training is not completed in 12 months?
A: If less than four years has passed from the expiration date, you are eligible to take the computer based Basic Orientation Plus Refresher course. If more than four years have elapsed, you must retake the Basic Orientation Plus Class.
Community FAQs
Q: Where can I send suggestions for community courses I would like to see offered?
A:We are always looking for feedback to help better meet the safety needs of our community. Please email [email protected], with the subject line ‘Training Suggestion.’
