HEALTH AND SAFETY COUNCIL LOUISIANA
FAQs
Business Transition FAQs
Q: Will services change in southwest Louisiana?
A: You will still receive the same great service, from the same local representatives. We are anticipating expanding our product offerings in the near future to keep up with the needs of our growing region.
Q: Will my account or payment methods need to change?
A: No. At this time there will be no changes to developing corporate accounts. Company payments methods will stay the same. If you have been approved for invoicing, this will remain in place and you will be notified as changes occur.
Q: Will the operating system be changed to register trainees?
A: No. You will still have access to LINK, the same leading-edge registration system for registering your teams for training.
Q: Will the phone number or location change?
A: No. The phone number will stay the same and the southwest Louisiana location plans to open a new innovative facility, which is still on track.
Q: Will I need a new Safety Card (Badge)?
A: No. The company logo will be updated and you will receive the new badge logo when you renew your safety training.
Q: Will the website and email be changed?
A:Not at this time. Eventually you may receive information regarding a new website or redirected emails. However, we will communicate with you when this happens.
Employer FAQs
Login
Q: What do I do if I forgot my username and/or password?
A: Please call our office at 337-436-3354 for assistance.
Registering and General Course Information
Q: When does Safety Essentials expire?
A:Safety Essentials (SE-SAFE) is valid for one year from the date taken. Upon successful completion, individuals become eligible to renew the following year with the Safety Essentials Enhancer (SE-SAFER), a 90-minute annual refresher for PSM compliance.
Q: How can I take Safety Essentials?
A: You can take Safety Essentials at any HASC location, at over 40 safety councils nationwide, or through LOP.
Q: How much is Safety Essentials?
A: To help ensure a smooth transition, the cost of Safety Essentials is currently $25, reduced from the regular price of $35 through March 31, 2025.
Q: How do I register?
A: You can register through your LINK account. If you have any questions or encounter difficulties during registration, please contact our Customer Service team at [email protected].
Q: How do I get Safety Essentials accepted at a job site?
A: Contact the HASC Account Management team at [email protected].
Q: What if Safety Essentials isn’t accepted at a job site?
A: If you encounter this issue, please let us know at [email protected], and we’ll reach out on your behalf to address it. Additionally, we encourage you to work with the site directly to request acceptance of Safety Essentials. Reaching out directly is often the most effective way to resolve the issue.
Q: How do I register for Live Online Proctoring/Virtual Reality courses?
A: For step-by-step instructions- click here.
Q: How do I pay for courses if I am not a member?
A: You will pay for the course at the time of check-in. We accept cash and all major credit cards.
Q: What is the policy on the duration and timing of courses held at your facility?
A:All courses held at our facility must be completed within the same day and during our regular business hours.
Q: What is your refund policy?
A: Due to limited seating, we do not issue refunds once the transaction is complete. You are responsible for verifying course code and date.
Q: How long are courses and what do they cost?
A: For course cost and duration, please check individual courses in our catalog, or click here.
Q: If I fail a course, do I have to pay again to retest?
A: Yes, if you do not pass a course you will need to re-register and pay for it again.
Q: I’ve lost my safety card. How can I get a new one?
A: To get a replacement card, visit any Health and Safety Council location; reminder to have proper identification. The cost of a replacement card is $5.
Q: I've taken a course via Live Online Proctoring (remotely). How do I get my badge?
A: Badges may be picked up at any HASC location, but must be picked up within 5 business days from course completion. Failure to pick up within that timeframe will result in a charge of $5.
Q: I’ve lost my ID, can I still attend class?
A: No, for safety reasons we require State or Government issued picture ID (US Driver's License, TWIC, US Military ID, Department of Corrections Card, or International Passport). However, we do also accept online identification through the LA Wallet app.
Q: Are purchase orders accepted?
A: Yes, we do accept purchase orders if you are a member and have completed our credit application form and received approval.
To become a member click here.
To complete a credit application click here.
Q: How do I obtain online access?
A:First time members, click here.
Q: Is it mandatory for my employees to have their TWIC card?
A: No, however, if your employees are scheduled for courses that require a TWIC card as a prerequisite those courses will not be provided unless a TWIC card is presented and validated.
Q: How can I add/delete users on my member account?
A: Please give us a call at 337-436-3354.
Community FAQs
Q: Where can I send suggestions for community courses I would like to see offered?
A:We are always looking for feedback to help better meet the safety needs of our community. Please email [email protected], with the subject line ‘Training Suggestion.’
